1. general provisions
- Online shop In Miłość i Spokój, operating at https://miloscispokoj.pl/en/handpan-milosc-i-spokoj-shop/ is run by Kreatywne Ścieżki Piotr Kaczorowski, ul. Filarskiego 5/51, 80-536 Gdańsk, NIP: 8882761402.
- Contact The seller can be contacted at the following e-mail address: kontakt@miloscispokoj.pl and by telephone (number communicated in correspondence with the customer).
2. subject matter
- The shop offers only handpans made to individual customer specifications.
- The order consists of choosing a design from the range or placing an order according to your own parameters (scale, tones, colour, cover, etc.).
3. Ordering process
- Submission of an enquiry
The customer sends an enquiry via the contact form on the website or by e-mail. - Quotation and offer
The vendor sends the customer a price quote and order details. - Approval of the order by the customer
The customer responds to the email, confirming their willingness to process the order. - Specifying the account number for the payment
The seller sends the customer the order details and the account number for payment (we will soon also provide the option of payment by quick payments P24) - Commencement of the contract
Processing of the order begins once the payment has been credited. - Czas realizacji zamówienia wynosi od 2 do 3 miesięcy i obejmuje zarówno proces wykonania instrumentu, jak i czas dostawy do klienta.
Additional information:
At any stage of the ordering process, the customer may request a telephone call - simply express this wish in an e-mail correspondence. The salesperson remains available by telephone at the customer's request.
4 Forms of payment
- Payment options: traditional bank transfer (we will soon also provide an option to pay by quick payments P24 )
- Transfer details:
Company name: Kreatywne ścieżki Piotr Kaczorowski
Bank name: Banku Millennium
Account number: PL94116022020000000688713371 SWIFT/BIC: BIGBPLPW
5 Delivery
- Ordered handpans are dispatched via courier service.
- Delivery is made within Poland and abroad. The cost and details of delivery are agreed individually with the customer.
6 Right of withdrawal
- Due to the individual nature of the orders (custom-made product), there is no right of withdrawal in accordance with Article 38 of the Consumer Rights Act.
- Before the instrument is sent to the client, the client receives a video showing the sound of the completed handpan. At this stage, the customer has the opportunity to make any comments or suggestions for improvement, allowing the instrument to be fully in line with his or her expectations.
7 Complaints
- The customer has the right to file a complaint regarding manufacturing defects of the purchased product.
- Complaints can be submitted by email to the address provided in the contact details.
- When submitting a complaint, please provide your name, order number, description of the defect and attach a photo.
- Complaints are considered within 14 calendar days of receipt.
- Complaints will not be accepted for damage caused by improper use, e.g. exposure to rain, sun, extreme temperatures, dropping the instrument, etc.
8 Guarantee
- All our handpans come with a one-year guarantee on tunes. provided the instrument is used correctly.;
- Standard our instruments do not require tuning for a long period of time when used properly.
9 Final provisions
- The terms and conditions apply from the date of publication on the shop website.
- The seller reserves the right to make changes to the terms and conditions. Changes do not affect orders placed prior to their introduction.
