Customer Questions and Answers-handpan miloscispokoj.pl

How we pack your handpans – shipping 0 PLN


» How we pack your handpans – shipping 0 PLN

Traktujemy każdy handpan jak skarb. Nasze instrumenty podróżują w precyzyjnie przygotowanym opakowaniu, które chroni je przed wstrząsami, wilgocią i uszkodzeniami podczas wysyłki. Dzięki temu docierają do Ciebie w idealnym stanie, gotowe do gry.

Handpan quality testing in Gdańsk

Every handpan I pick up from the maker in Gdańsk is thoroughly tested by me first. Only when it meets all quality requirements (perfect intonation, harmonies, no defects) do we package it and ship it to you.

Learn more about our handpan quality testing and delivery in Gdansk.

Handpan packaging steps

Here's how we protect your instrument, step by step, so it arrives in perfect condition:

Basic cardboard
The Handpan is packed in a solid cardboard box measuring 63 x 63 x 45 cm, perfectly suited to standard scales.

Handpan with hard case
The instrument, housed in a hard case, is surrounded by hollow, durable cardboard tubes that maintain its stability and prevent crushing. The entire structure is enclosed in a deep Styrofoam frame, covered with an additional layer of thick cardboard (several centimeters thick). On top, we add Plexiglas to protect the most sensitive notes (midrange and high notes).

Handpan in a soft case
In the case of an instrument purchased with a soft case, the handpan is placed inside a deep Styrofoam frame, and the soft case additionally protects it from above – it provides a double layer of protection against shocks and moisture.

Thanks to this packaging, your handpan is fully protected during transport, even in the harshest conditions!

Delivery costs and times

Here are some sample rates (depending on weight, case and carrier such as DPD, UPS or InPost):

RegionShipping costDelivery time
PolandFREE for purchases over PLN 5,000 – below PLN 1501-3 days
UE250-350 zł4-12 days
Outside the EUOn requestIndividually

Parcels are fully insured.
In case of damaged carton ask the courier to prepare a damage report, take photos and send all the information to us by e-mail kontakt@miloscispokoj.pl.
We will handle the entire complaint process – you don't have to worry about a thing.

Handpans in our store

Ask the assistant

Shop Assistant

● online

Hello! I'll gladly answer questions about our handpans — scales, orders, and prices. How can I help? 🎵